Claims

When making a claim

At the time of making a claim, you will be asked for:

• Your insurance policy reference number
• Your name, address and telephone number(s)
• The cause of the damage or loss
• The date of the incident

In the case of touring caravans or motorhomes, you will also be asked for details of the place where the loss or damage occurred.

If you have an accident

If you are involved in an accident with someone else which results in your caravan, camper or motorhome being damaged, it is important to collect as much information as possible at the time, including:

• The name, address and contact number of the third party
• Details of their insurance company and their insurance policy number (if possible)
• Their vehicle registration number, plus make and model details of their vehicle and any trailer or caravan
• If possible, make a sketch or take photos
• Note the names and contact details of any witnesses

Reporting a theft

If your caravan, camper or motorhome or any insured contents are stolen, you first need to contact the local Police who will allocate you a crime reference number. Please make a note of this number as it may help if you then need to make an insurance claim.