Naturally we hope you won’t have any accidents or misfortune, but if you do and you wish to make a claim, please call the appropriate Claims team on the number below.
Static caravan, touring caravan, folding caravan,trailer tent, park home, holiday lodge or static holiday home claims
01892 786099
Monday to Friday, 9.00am–5.30pm
Park home or holiday lodge claims
0845 7125220
24 hours access via Zuricare Assistance
Motorhome claims – in the UK
0845 366 0058
Claim or accident (first notification)
0845 366 0059
Claim or accident (existing claim)
0800 068 5710
Replacing / Repairing Glass
Motorhome claims – in Europe
00 800 4000 6000
Claim or accident
When making a claim
At the time of making a claim, you will be asked for:
- Your insurance policy reference number
- Your name, address and telephone number(s)
- The cause of the damage or loss
- The date of the incident
In the case of touring caravans or motorhomes, you will also be asked for details of the place where the loss or damage occurred.
If you have an accident
If you are involved in an accident with someone else which results in your caravan, camper or motorhome being damaged, it is important to collect as much information as possible at the time, including:
- The name, address and contact number of the third party
- Details of their insurance company and their insurance policy number (if possible)
- Their vehicle registration number, plus make and model details of their vehicle and any trailer or caravan
- If possible, make a sketch or take photos
- Note the names and contact details of any witnesses
Reporting a theft
If your caravan, camper or motorhome or any insured contents are stolen, you first need to contact the local Police who will allocate you a crime reference number. Please make a note of this number as it may help if you then need to make an insurance claim.